Questions about an order, a return, your account or something you saw on pod.
Message pod care in the app about the order, or email us with your order and the piece’s name. The full rules are in the returns policy.
Every report reaches the pod team, and the team reviews it.
In the app: Me → “⋯” (top right) → Delete account. If the account still has an open order or unused P, the app shows what needs to be settled first and lets you message pod care. What is deleted and what is kept is explained in section 7 of the privacy policy.
Without the app: open pod on the web at www.po-od.com/cityfeed/, sign in with the same Google account, then Me → “⋯” (top right) → Delete account. If you cannot sign in on the web (for example, you signed up with Apple in the iOS app), email info@po-od.com from the email address on your account with the subject “Delete my pod account”; pod will confirm it is you before deleting. The same rules about open orders, unused P and what is kept apply.
To get a copy of your data, or to ask for something to be corrected or deleted, message pod care or email us. For an export, pod sends you a download link, valid for 7 days, in your pod care conversation.
In the iOS app you can sign in with Apple or Google; in the Android app and on the website, with Google. You can browse the feed without an account.